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Q: When will my order ship

A : Orders placed by 12 Noon EST will ship Same day . Most orders placed after the 12 Noon EST deadline will ship the next business day.

Keep in mind that weekends and holidays are not considered business days

Q: When will my order be delivered

A : Delivery times depend on your location. Once we update your tracking no you can track your package.

Q: Do you offer discreet shipping and billing

"Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit cards

A : Discreet shipping is important to many of us. The shipping label will simply read Customer Service.
Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers.
Your credit card or Paypal account will be charged under the name 557 Entertainment.

 Q: How much is shipping

A : Standard shipping is free for orders over $99+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date,you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.

Shipping Selection

For items delivered to remote areas, there may be an additional charge. Please refer to the shipping estimate at checkout for the final price.

Q: How do you ship out orders

A: We ship via UPS, USPS. Once the order is processed an invoice will be sent to you. The tracking link will be notified

Q: What do I do if an item is defective?

A : If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable,cords, controls, blank warranty cards, instructions etc.

Q: Can I return the item to your store

A: Absolutely NO. We operate as two different entities.

Q: How do I cancel my order or change the address?

A: Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

Q: Do BOUTIQUE557 have a store I can visit to buy products?

A: Yes you can Our address
557 Entertainment inc
557 ( lower level )
8 th Avenue
New York
NY 10018( Between 38 th and 37 th street )

Please note item(s) you purchase from the store you are not allow to return or exchange from our e-commerce web site

Q: How do backordered items work?

A: Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.

Q: Can I add an order to my account?

A: We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.

Q: Can I place my order over the phone?

A: No. All orders must be placed online through our website. We cannot process an order over the phone.